Frequently Asked Questions

Lianhezhongzhi Technology ( Shenzhen ) Co., Ltd., ( referred to as LHZZsz )  

 Frequently Asked Questions

Introduction

Welcome to the official website of Lianhezhongzhi Technology ( Shenzhen ) Co., Ltd., ( referred to as LHZZsz ).Here are some frequently asked questions to help you better understand our services and policies.

2. Common Questions

21. Q: Where is LHZZsz located in?

22. A: We are located in Shenzhen, China.

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Q: Is LHZZsz a sole proprietorship and independent business?

A: YES.

Q: What are your main products and markets?

A: We supply and distribute electronic components from well-known domestic and international brands, and our product lines include a wide range of semiconductor parts, interconnect components, passive components and electromechanical components. Among the distributed brands, there are also more and more Chinese alternative brands. Currently we are mainly focusing on the US market

Q: Are the products and prices on the LHZZsz website real and effective?

A: Yes, you can order online directly and we ship in 24-72 hours

Q: Can I submit purchase orders via email?

A: We appreciate that the business processes of some of our customers do not allow purchasing agents to enter purchase orders online. We also appreciate that some buyers are simply uncomfortable placing orders online. We welcome all orders at LHZZsz, online and offline, and we have a skilled e-commerce support team waiting to assist you.

1. How to Register an Account?

2. Steps: Click the " Register " button on the top right of the homepage, fill in the required information (name, email, phone number), and click " Submit " to complete the registration.

3. 
   How to Find and Purchase Products?

4. Find: Browse product categories or use the search function.

5. Purchase: Click " Add to Cart " on the product details page, then click " Checkout " in the cart to complete the purchase.

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7. What Payment Methods are Available?

8. We support various payment methods, Including PayPal, Visa, MasterCard, American Express (  ). Choose the one that suits you best to complete your order.

9. 
   How to Check Order Status?

10. Log in to your account, go to the " My Orders " page, and view your order status and shipping information.

11. 
    How to Apply for Returns and Exchanges?

12. Return Conditions: Ensure the product is unused and in its original packaging. Eligible items can be returned within 14 days of receipt.

13. Application Steps: Log in to your account, find the order in the " My Orders " page, click " Apply for Return Service ", fill in the required information, and submit the application.

14. 
    How is Return Shipping Calculated?

15. If the return is due to a product quality issue or our shipping error, we will cover the return shipping cost. Otherwise, the return shipping cost is the customer's responsibility.

16. 
    How are Refunds Processed?

17. After receiving and inspecting the returned items, we will process the refund within 3-7 business days. Refunds will be issued through the original payment method.

18. 
    How to Contact Customer Service?

19. Contact Information:

    • Company Name: Lianhezhongzhi Technology (Shenzhen) Co., Ltd.

    • Email:
      

    • • 1. Business Inquiries: winston@lhzzsz.com

    • • 2. Customer Support: xieyejia@lhzzsz.com

    • Landline: +86-0755-82778656

    • Mobile: +86 15323875862

    • Main Contact: Mr. Xie

    • Tencent QQ: 28836680 ( Mr. Xie )

    • Skype: live.c2a8ec407eb48aab

    • WhatsApp: +86 15323875862

    1. Address: 

    2. 10D, Building B, World Trade Plaza, No. 9 Fuhong Road, Funan Community, Futian Street, Futian District, Shenzhen, Guangdong Province, China

20. 
    How to Update Personal Information?

21. Log in to your account, go to the " Personal Information " page, and update your details such as email, phone number, and address.

22. 
    How is Website Security Ensured?

23. We use SSL encryption to protect your personal information and transaction data, ensuring a safe and reliable shopping experience.

24. 
    Other Inquiries

25. For any other questions not listed, please visit our website or contact our customer service team. We are committed to providing you with a quality shopping experience and look forward to serving you.

26. 
    Legal Information

27. This FAQ section is governed by and interpreted in accordance with the laws of the People's Republic of China. Any disputes arising from or related to this FAQ section shall be submitted to the competent courts in Shenzhen.

28. 
    By accessing and using our website, you agree to comply with the terms of this FAQ section. We are committed to providing you with a quality shopping experience and look forward to serving you.