Returns & Refunds Policy

Lianhezhongzhi Technology (Shenzhen) Co., Ltd., ( referred to as LHZZsz )
Returns & Refunds Policy

Introduction

Lianhezhongzhi Technology (Shenzhen) Co., Ltd. ( referred to as LHZZsz ) is committed to providing high-quality products and services to our customers. If you are not satisfied with your purchase, we offer a comprehensive returns and refund policy to ensure your rights.

1. Conditions for After-Sales Service Acceptance:

• 1.Please inspect the goods promptly after receiving them. If you have any questions about the quantity, model, quality, etc. of the goods, you need to submit a written application for return, exchange or replenishment to our online customer service or by email (winston@lhzzsz.com) within 14 working days. (The relevant application period is calculated from the date the customer receives the goods, and no application will be accepted after the deadline) Customers must send the goods back to our warehouse within 14 days after the relevant application is accepted.
  2.For all products involving return or replacement, please keep the integrity of the original packaging (including the original packaging box, vacuum electrostatic bag, and the stuffing inside) and ensure that the goods label is intact. The goods label is the only proof for coordinating with the supplier for return. If lost, the goods will not be returned or replaced.
  3.If the goods need to be returned due to quality issues, please provide a detailed English version of the performance test report within 14 days after receiving the goods, as a basis for negotiation with the supplier. If necessary, an English third-party testing report recognized by both parties should be provided.
  4.After the order has been invoiced, to apply for a return, the invoice must be returned.

2. Submit the after-sales request:

   1.Users can search the order number or product model on the [Member Center] - [My Order] page, find the completed purchase order, and click on "Apply for return service".

   2.Enter the after-sales details page, complete the fill according to the prompts, save, and customer service staff will contact you and communicate for timely processing.

3. After-Sales Service Processing Time:

   1.After the user submits the after-sales application, we will receive and provide feedback within two business days.

4. Refund Time After Successful Return:
   1.After the product is delivered to the warehouse and checked, the customer service will contact you to verify the refund information. After confirming that the information is correct, the refund will be made within 3-7 days. Please pay attention to the contact information you provided (Email/WhatsApp).

5. Shipping methods and fees for returns and exchanges, as well as return time to the warehouse:
   1.Default Shipping Methods:
      The default shipping methods for packages from our warehouse are SF International or China Post small package.

   2.Return warehouse time limit for return and exchange:
      After the return/exchange application is approved, the customer must send the goods through the logistics/express delivery agreed by both parties within 1-3 working days. (The return time is subject to the logistics/express delivery online tracking)
   3.Return warehouse time limit:
      After the relevant application is approved, the customer must return the goods to our warehouse within 14 days.
   4.Shipping Costs:

Return/exchange shipping costs:

- If not due to product quality issues, the shipping costs will be borne by the customer. If it is a product quality issue, we will cover the shipping costs.

Supplementary shipping costs:

- If the customer needs to add additional items before shipment, the shipping fee will need to be recalculated and the customer service will contact you to make up the shipping fee (The relevant process needs to be negotiated with our staff). If the additional shipment is caused by our mistake, we will bear 50% of the shipping fee.

6. Privacy Protection:

We value the protection of our customers'privacy. All customer information is only used for order processing and service improvement and will not be disclosed to third parties.

7. Disclaimer:

We do not assume liability for delays or inability to perform due to force majeure events such as natural disasters, wars, labor disputes, transportation disruptions, etc.

8. Other:

1. 1.We reserve the right to amend the terms and conditions. Any changes will be posted on the website and customers will be notified in advance.

2.All transactions are subject to relevant laws and regulations.

9. Legal Terms

This returns and refunds policy is governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising from or related to this policy shall be submitted to the competent courts in Shenzhen for resolution.

For further information, please visit our website or contact our customer service team.

Please note that these policies are subject to change and will be updated on our website accordingly.
Thank you for your understanding and cooperation.

10. Contact Us

If you have any questions about the return and refund policy or need assistance, please contact us through the following methods:

• Company Name: Lianhezhongzhi Technology (Shenzhen) Co., Ltd.

• Email:
  

• • 1. Business Inquiries: winston@lhzzsz.com

• • 2. Customer Support: xieyejia@lhzzsz.com

• Landline: +86-0755-82778656

• Mobile: +86 15323875862

• Main Contact: Mr. Xie

• Tencent QQ: 28836680 ( Mr. Xie )

• Skype: live.c2a8ec407eb48aab

• WhatsApp: +86 15323875862

• Address: 10D, Building B, World Trade Plaza, No. 9 Fuhong Road, Funan Community, Futian Street, Futian District, Shenzhen, Guangdong Province, China

• 
  11. Return Address:
  

By accessing and using our website, you agree to comply with this Returns & Refunds Policy. We are committed to providing you with the best shopping experience and look forward to serving you.

Updated on 10th, August, 2024

Best Regards

https://www.lhzzsz.com/

Please click to view the relevant policy links:
Quality Inspection & Assurance Policy

Shipment & Delivery